Alumni Profiles

Organization Information

Benchmark your digital transformation
It’s not an either/or world. It’s about finding the right platform for each app, workload and service. Learn how hybrid infrastructure can help you achieve cloud agility with traditional IT predictability
Protect Your Digital Enterprise
Innovation thrives when security is built into the fabric of your organization. True security requires 24/7 detection and monitoring along with the latest continuity and compliance capabilities. Watch the video to get started.
Empower the Data-driven Organization
Find insight in exploding data volumes. Deliver actionable intelligence to the right people at the right time. Learn how data can work for you.
Enable Workplace Productivity
We all want seamless digital experiences – wherever, whenever. Customers and employees expect instant access to information, tools and support. Welcome to the everywhere workplace.

Describe the work that you do in your role

Apply deep and broad technical background and knowledge of industry trends to operate several critical or high risk technology areas/customer groups. Integrate technical knowledge and business understanding to create superior solutions for HP and for customers. Mentor/consult with team members, other organizations, customers, and vendors on complex issues.
Incident Management: Resolve technical and some business incidents independently. Mentor/assist less-experienced team members on complex incidents.
Escalation Management: identify, mange, and lead escalations through L4. Work with others to help manage escalations through L5.
Problem Management: Proactively and reactively look for solutions to prevent complex problems from occurring across teams/technologies.
Change Management: Independently review and verify changes/solutions of high complexity and risk to meet customer and/or trade/HP Information Technology (HPIT) infrastructure needs. Lead or participate in a Change Advisory Board or Technical Advisory Board.
Patch and Security Management: Provide input to security policies. Proactively monitor the environment for patch compliance. Analyze patches for compatibility with each customer or internal infrastructure environment. Approve patch and security changes.
Configuration Management: Ensure Configuration Management Database (CMDB) entries are complete and accurate.
Solution Design: Apply HP solutions or, when justified by business needs, create solutions to meet highly complex customer and/or trade/HPIT infrastructure needs. Provide feedback to create new HP solution sets
Quality: May provide feedback/influence change in internal and/or vendor-provided products/service offerings
Project Management: Participate, propose, and/or lead complex customer and internal projects, including transformation, across technology/ customers and/or internal businesses/end user’s areas. Provide review/advice to projects inside/outside responsibility areas
• Teamwork: Lead

Indicate previous experience and/or areas of career proficiency/achievenments

Provide technical leadership to a team that design and develops scalable and secure portals using Microsoft Sharepoint and other portal technologies.
Work with project management and development staff to plan and execute large-scale technical projects
Translate business and technical requirements into logical and physical designs
Communicate both within the team and with the client to analyse and solve problems
Author and review formal analysis and technical design documentation